• Enrollment and eligibility
  • Claims and provider issues
  • Coverage questions

Icon number ic 866.486.8242

Icon link TouchCare

Email Link Icon


  • Benefits information
  • FAQs
  • Decision making tools

Icon link Backstage


  • View current elections
  • Enroll online
  • Update beneficiaries and dependents
  • Change address/phone

Icon link Workday

Tufts Health Plan

  • HMO Group #50471

Icon number ic Medical: 800.462.0224

Provide your ID# or SSN

Icon number ic Prescription drugs (OptumRx): 800.860.3161

Icon link Medical: Tufts Health Plan

Icon link Prescription drugs: OptumRx


  • HMO/PPO/CDHP/Rx Plan Group #803919

Icon number ic HMO: 800.445.5299

Icon number ic PPO/CDHP: 877.204.9186

Icon link Aetna 

New York Life

  • Life/AD&D/Short-Term and Long-Term Disability

Icon number ic Life: 800.732.1603

Icon number ic Leave/Disability: 888.842.4462

Icon link New York Life

Icon link New York Life (leave/disability information)

Cigna – Dental Plan

  • Group #3338283

Icon number ic 800.244.6224

Icon link Cigna

Vision Service Plan (VSP) – Vision Plan

  • Group #30026413

Icon number ic 800.877.7195

Icon link VSP 


  • Flexible Spending Accounts (FSAs)

Icon number ic 866.451.3399

Icon link WEX


  • Health Savings Account (HSA)

Icon number ic 877.582.4453

Icon link HealthEquity 

Legal Access

  • Legal Plan

Icon number ic Legal Access: 800.562.2929

Icon number ic Mercer Voluntary Benefits: 800.336.9423

Icon link Legal Access 


  • Accident Insurance
  • Critical Illness Insurance
  • Hospital Indemnity Insurance

Icon number ic Aetna: 888.772.9682

Icon number ic Mercer Voluntary Benefits: 800.336.9423

ID Watchdog

  • Identity Theft Protection

Icon number ic 866.513.1518

Icon link ID Watchdog 

Mercer Voluntary Benefits

Farmers GroupSelect

  • Auto and Home Insurance

Icon number ic Farmers: 800.438.6381

Icon number ic Mercer Voluntary Benefits: 800.336.9423

Icon link Farmers 

Nationwide Pet Insurance

  • Pet Insurance

Icon number ic 877.738.7874

Icon link Nationwide Pet Insurance 


  • Employee Assistance Program (EAP)
  • Username: Sonos
  • Password: EAP

Icon number ic 888.238.6232

Icon link Aetna

Fidelity Retirement

  • 401(k) Plan

Icon number ic 800.835.5095

Icon link Fidelity 

CapTrust Retirement Group

Icon number ic Call a Retirement Counselor:


Icon link Make an appointment:


  • Business Travel Accident

Icon number ic Inside US: 800.336.0627

Icon number ic Outside US: 302.476.6194

Icon link CHUBB 

Employee Music Service

Employee Discount Service

People Team/Benefits Questions