Employee Assistance Program (EAP)

When faced with life’s challenges, sometimes you just need some extra support. To help see you through, Sonos offers an Employee Assistance Program (EAP) through Aetna (Username: Sonos, Password: EAP) at no charge to you.

The EAP is convenient and confidential, with experienced counselors available 24 hours a day, 7 days a week, by phone at 888.238.6232, or online or by video conference on Aetna (Username: Sonos, Password: EAP). They can help you with a range of needs, including:

  • Family, relationship, and parenting issues
  • Child and elder care needs
  • Emotional and stress-related issues
  • Health and wellness issues
  • Legal referrals

Online video resources - You can watch one or all of a new and growing online library. These resources include:

  • Campaign to Change Direction’s “Five Signs” video series. Learn how to help others who may be suffering emotionally.
  • “E-Health TV.” Quarterly video series gives members new concepts they can use to help live their best lives.
  • “Let’s Talk.” Professional counselors offer tips for improving wellbeing.
  • It Only Takes a Minute.” Shows proactive ways members can make a difference for others and themselves.

The EAP gives you access to three face-to-face, phone, or video chat counseling sessions per issue at no cost. Visit Backstage for more information.


Modern Health

To support your mental and emotional well-being, Sonos offers behavioral health services through Modern Health. Note: These services are available to employees. You can also use the EAP for mental health services for you and your dependents.

Key features

You can chat with a mental health professional 24/7 to get emotional guidance and support when you need it - right through the Modern Health app. It is quick, convenient and easy to use. You have access to a team of high-quality coaches, therapists, and psychiatrists.

You can:

  • Access care in the way that works best for you, whether that's one-on-one video sessions, group support, or digital courses and meditations. 
  • Get personalized care from certified coaches and therapists when you share your needs and preferences.
  • Access a diverse network of professionals who use proven techniques to provide culturally responsive care.

How do I get access to Modern Health?

Signing up for Modern Health is easy! 


Aetna Mental Health Resources


The AbleTo behavioral care eight week program provides support when you need it. You’ll get virtual, personalized support that can help you feel better. You’ll learn how to better manage your emotions and improve your overall mental and physical health.

In two private sessions per week, you’ll meet with your experienced care team (a behavioral coach and a therapist) to receive evidence-based and measurement-driven treatment. You’ll work with them to set goals and learn coping strategies.

AbleTo has been used by people who’ve had one of these health conditions or life changes:

  • Depression, anxiety or panic attacks
  • Chronic pain/pain management
  • Grief and loss
  • Caregiver stress (child, elder or person with autism)
  • Cancer diagnosis and recovery
  • Infertility or postpartum depression
  • Alcohol or substance use disorder
  • Military transition

AbleTo does not provide medication management.

AbleTo is available in all states.

See AbleTo Behavioral Care Flyer for more information.

Array AtHome, MDLive and Telemynd

For both therapy and medication management, Array AtHome and MDLive offer behavioral health outpatient televideo counseling services. With televideo services, you have another way to get help. And whatever you’re facing, you have access to support from psychiatrists, social workers, marriage counselors and more.

It’s confidential, safe and secure. You choose when, where and how you meet.

Members can self-refer, or be referred by Aetna medical or behavioral health case managers.

See flyer for Array AtHome, MDLive and Telemynd availability (which varies by geographic location).

Attain App

The Attain app (a voluntary program) syncs up employees’ physical activity (via Apple Watch) with their health history to help develop personalized goals. The app also provides scheduling reminders for annual physicals and flu shots, as well as tips for healthy living and better sleep.

Don’t own an Apple Watch? The Attain App Flyer has information on how to earn one.

The Attain App FAQs Flyer also has more information.


Tufts Mental Health Resources

Tufts Health Plan supports the wellbeing of employees, especially during difficult times. With benefits that cover a full range of behavioral health services, the Tufts Care Management team of specially trained, independently licensed clinicians is committed to making sure behavioral health needs are addressed.

Benefits include inpatient hospitalization, partial hospital and outpatient programs, individual counseling and medication management.


Teladoc providers can help with concerns such as anxiety, depression, grief, family issues, trauma or PTSD. Video or phone visits with a psychiatrist, psychologist, social worker or therapist can help you manage everyday challenges.

See Teladoc Telehealth Flyer for more information.