Putting Your Well-Being First

Your health and well-being is our top priority as we face this unprecedented public health crisis together. We continue to closely monitor and respond to the rapidly changing coronavirus situation.

To help you and your family get the care and support you need during these challenging times, we’ve created this helpful summary of Sonos benefits and resources that may be especially valuable to you right now. For the latest information about how Sonos is managing the coronavirus situation, please visit Backstage.


Health Benefits


With social distancing such an important strategy for stopping the spread of the coronavirus, now is the time to take advantage of your medical plan’s telemedicine service.

You can avoid going into a doctor’s office, urgent care center, or hospital — receive care right from your home instead. With telemedicine, you have access to board-certified physicians 24/7, 365 days a year. Get fast, convenient diagnosis and treatment for many common medical conditions through video consult on your smartphone or computer.

You also have access to virtual visits with behavioral health specialists who can help you through feelings of anxiety, stress, or depression.

Learn more about costs for virtual care and telemedicine


Your Aetna or Tufts Health Plan medical plan offers phone access to nurses who can answer questions about your health and your medical coverage — confidentially and at no cost to you. Your nurse can help you determine what to do if you have concerns related to coronavirus symptoms or any other health issues.

To reach a nurse for Aetna plans, call 800.556.1555.

To reach a nurse for Tufts Health Plan, call 866.201.7919.

Medical Coverage

Your medical plan is always available to support you and your covered family members with comprehensive coverage. If you need COVID-19 testing, that expense will be fully covered at no cost to you. In addition, all of our medical plans include an out-of-pocket maximum to protect what you pay if you need extensive medical care. Please note: As mandated by federal law, members are eligible for COVID-19 testing and associated doctor visits without cost sharing which is effective through the duration of the federal mandate.

View a summary of your medical plan details or log in to the Aetna or Tufts Health Plan website for more information about your plan resources.

Supplemental Medical Coverage

If you are enrolled in a Hospital Indemnity plan and need to be hospitalized, you’ll receive a cash benefit paid directly to you, regardless of how much of your costs your medical plan has covered.

Learn more about the Hospital Indemnity plan. You can also visit the Aetna website or call 888.772.9682. You can enroll in this coverage as a new hire or during Open Enrollment.

Prescription Drug Coverage

Take advantage of your Aetna or Tufts Health Plan home delivery program to receive a three-month supply of your maintenance medication without needing to leave your home.

Visit the Aetna or Tufts Health Plan website or call Aetna at HMO: 800.445.5299 or PPO/CDHP: 877.204.9186 or Tufts Health Plan at 800.462.0224 to learn more or get started.

Making Changes to Your Health Coverage

If you experience a qualifying life event — such as if your spouse loses his or her employer benefits, or if you have a baby or get married — you can make changes to your benefits coverage within 31 days of the event. Keep in mind that the changes must be related to your event. For example, if your spouse loses benefits coverage and you’re not currently enrolled in a Sonos medical plan, you can newly enroll yourself and any eligible dependents; if you are already enrolled in a Sonos medical plan, you can add your spouse to your current plan, but you cannot change the plan in which you are enrolled.

To change your benefits enrollment, visit Workday.


Get free, personalized assistance to help you navigate the health care system, from understanding claims to finding providers and negotiating fees. Available to you and your family members, this service can save you time and money.

Visit the TouchCare website or call 866.486.8242.


Wellness & Life Assistance

Employee Assistance Program (EAP)

Your emotional well-being is just as important as your physical health. Pay attention to your stress and anxiety level as you navigate your way through the current pandemic — and don’t hesitate to reach out for help!

The Sonos Employee Assistance Program, provided by Aetna, is a free, confidential benefit to help you and your family members through times of stress, like the situation we are all in right now. You and your whole family have access to support for a wide range of mental health, emotional, financial, legal, or relationship issues. In addition to phone counseling, the EAP can also provide referrals to local professionals and services to meet your needs.

Additional Resources from TalkSpace (Aetna Members)

Sometimes reaching out for emotional support can feel like one more thing to add to your to-do list. With Talkspace, you can work with a counselor anytime and just about anywhere. It’s as easy as 1-2-3 to get started. Simply:

    1. Complete a short online questionnaire.

    2. Choose a therapist from a list of suggested providers.

    3. Connect with a counselor virtually.

For more information, call 888.238.6232 any time of day or night or visit the Aetna website.

Back-Up Child or Elder Care

For times when your regular child care or adult care provider is not available, you may have access to family care benefits through Care.com:

  • In-Home Backup Care: Request a vetted Backup Care provider to come to your home. You can schedule up to 90 days in advance.
  • In-Center Child Backup Care: Choose from Care.com's vetted network of centers near your home or workplace. You can schedule up to 30 days in advance.

To learn more, go to sonos.care.com and register using your Sonos email (example: name@sonos.com) and Employer Password (your Sonos password). If you have questions, call 855.781.1303.


Financial Benefits

Sick Time

Sonos offers all regular employees 80 hours of paid sick time per year.  

Short-Term Disability

If you get sick and need to be out of work for an extended period of time, know that Sonos’ short-term disability benefit can help replace your lost income. Learn more

Family Leave

If you need to take a leave from work to care for a family member or to recover from your own illness, the Family and Medical Leave Act (FMLA) entitles you to take up to 12 weeks of unpaid, job-protected leave per year. You may be able to use your paid time off and disability benefits to receive income during your FMLA leave. For more information, contact the People Team at people-help@sonos.com.

Sonos 401(k) Plan

The coronavirus outbreak has caused a great deal of volatility in the financial markets, which probably has you worried about the health of your retirement savings. While these are certainly unprecedented times, history has proven that the worst thing you can do right now is panic. Empower Retirement’s investment expertise and trusted guidance can give you the confidence to continue on the path toward your retirement goals.

Visit the Empower Retirement website to learn more or call 800.835.5095.

CAPTRUST, our retirement plan advisor, can help you choose your investments, assess the health of your account, and create your Retirement Blueprint. Make an appointment for your individual consultation, or call 800.967.9948.